Freight Shipping

We will work with each customer to determine the best shipping carrier options for your company. However, we are not responsible for the performance of the freight company.

As your preferred floral wholesaler, we will work with you to minimize problems and losses as part of a successful, long-term relationship. If a box is damaged in transit – it is a carrier issue, and you must sign damaged upon pickup or delivery to receive credit.

FedEx Shipping

For all customers who select FedEx shipping as their shipping method, we offer Route Package Protection. 

All sales are final. For customers who opt-out of Route Package Protection, we are unable to provide any refunds for delivery-related delays and damages included, not limited to: package loss, damage, shipping delay, or theft.

When you add Route Package Protection to your order, the Route Team will reimburse or redeliver any items that have been lost, stolen, or arrive in poor quality. This includes arrangements with quality issues caused by carrier and other transit-related delays. Customers who purchase Route Package Protection at checkout will receive the easiest and highest level of claim acceptance for the reasons listed above and the quickest service time to resolution.

Please note: all fees paid by the customer for Route Package Protection are paid to Route directly. DirectBloom does not keep any portion of the payment made for this service or profit from the price of the Route Package Protection purchase in any way.

For more information about Route Package Protection, please click here.

You can report an issue with your DirectBloom order to Route:

  1. directly through their mobile app (iOS or Android);
  2. through the email you receive from Route after placing your order;
  3. or by going to claims.route.com.

The Route team is ready to assist you with any questions you may have. Please note: you will be required to provide adequate photo evidence of the issue you’re submitting a claim for. Without photos or other supporting information, your claim may be denied. Take a picture of the damaged flowers upon delivery using your smartphone or digital camera and submit to the Route Team when requested.

Please note, DirectBloom has the right to refuse a refund or redelivery at our discretion. 

We do not accept returns under any circumstances.