To become a customer of DirectBloom - simply start by completing our customer application. 
This application allows us to collection and validate information for you and your business. 

Customer Application

Yes, you will need to apply to become a DirectBloom customer in order to shop. Once approved and setup in our system, you will be able to create your online account to gain access to our online shopping tools. If you are a current customer and do not have access to your online account, please Contact Us.

Yes, we require a resale license to open an account. DirectBloom is a wholesaler. We sell to floral professionals with a resale license. Acceptable documents include: seller's permit, reseller's permit, sales tax ID, sales & use tax ID, transaction privilege tax (TPT), annual resale certificate.

While most states do require retailers to have a resale license, if your state does not or if you are in a state in which we do not have a location, we will accept your EIN number.

Once your application has been reviewed and approved, you will receive an email from us.

Occassionally we need more information to get you setup in our system. However, we aim to get all new customers approved and setup within 2 business days so you can begin shopping!

Your credit card will be charged for the full amount of your order when you submit your order online.  

Customers must be an active purchasing customer for a minimum of 6 months before applying for DirectBloom terms and meet our sales threshold. To inquire about terms, please contact us receive a Credit Application.

Applications may take up to 7 days for processing and approval. 

When you place an online order with us, we assume you are responsible for protecting your own business, such as requiring deposits, client contracts, and carrying insurance. Orders for fresh flowers placed through DirectBloom cannot be cancelled or refunded. To learn more about our cancellation policy, click here.

We will work with each customer to determine the best shipping carrier options for your company. We work with many refrigerated trucking and air cargo lines to maintain the cold chain as long as possible from the farms.

For all customers who select FedEx shipping as their shipping method, we offer Route Package Protection. 

All sales are final. For customers who opt-out of Route Package Protection, we are unable to provide any refunds for delivery-related delays and damages included, not limited to: package loss, damage, shipping delay, or theft.

For more information about Route Package Protection, please click here.

No, DirectBloom does not accept returns for fresh flowers.

DirectBloom - Powered by Kennicott - is a leading supplier offering the best products in the floral industry. We recognize all flowers are fragile and perishable goods. We also know that service delays, seasonal weather issues, and other shipping-related events can (and will!) happen. If an issue arises, we have outlined a process for you to follow. Please visit our Claims & Credit Policy to follow instructions on next steps.

DirectBloom is a leading floral importer offering the best products in the industry. We recognize all flowers are fragile and perishable goods. We also know that service delays, seasonal weather issues, and other shipping-related events can (and will!) happen. If an issue arises, we have outlined a process for you to follow.

Please visit our Claims & Credit Policy to follow instructions on next steps.

If your order shipped via FedEx, and you selected Route Package Protection at checkout, you can report an issue with your DirectBloom order to Route:
1. Directly through their mobile app (iOS or Android);
2. Through the email you receive from Route after placing your order;
3. or by going to claims.route.com.

For more information about Route Package Protection, please click here.